StasiukFlow Terms of Service

These Terms govern the use of StasiukFlow — a web application for managing an auto repair shop — and the provision of services by electronic means.

Service Provider: [full business name or entrepreneur’s full name — to be completed]. Address: [to be completed]. Polish tax identification number (NIP): [to be completed]. Contact for the Service and complaints: info@s-flow.online.

The Service is intended for businesses and persons authorised to act on their behalf. The person creating an account must have full legal capacity and authority to represent the Customer. These Terms do not restrict rights that cannot be excluded under applicable law.

These Terms are available free of charge in HTML format so that they can be read, saved and printed before a contract is concluded. Acceptance requires an express declaration during registration; merely visiting the website does not constitute acceptance.

Customer means an entity using the Service for its business activities. User means a person with an account, including the Customer’s owner or team member. Customer Data means information and files entered while using the application.

StasiukFlow supports the management of customers and vehicles, appointment calendars, orders, repair work, parts, employees, PDF documents and workshop financial records. Feature availability and limits depend on the selected plan and account configuration.

Additional features include sharing order status through an individual link, approving additional parts and notifications through available channels, including Telegram and WhatsApp, once configured.

The Service supports work organisation. It does not replace bookkeeping, tax advice or verification of invoicing obligations.

Using the application requires Internet access, an up-to-date browser supporting JavaScript and cookies necessary for the session, and an active email address. Available sign-in methods include a password-based account and Google sign-in.

The Customer provides accurate details, protects login credentials and grants team members access appropriate to their tasks. Suspected unauthorised access must be reported to the Service Provider’s contact address without delay.

Providing unlawful content, infringing other persons’ rights, attempting to access other parties’ data and disrupting the Service are prohibited. The Customer is responsible for having a legal basis to enter the data of its customers and employees.

If these rules are breached or security is threatened, the Service Provider may restrict access to the extent necessary to address the threat, informing the Customer of the reason and how to clarify the matter, where permitted by law and security considerations.

Account registration is free. Trial terms and the trial end date are shown when activating a plan and in the account dashboard. The Free Plan offer provides 14 days from activation. Any different period granted is specified in the information shown to the Customer in their account.

Paid plans include Auto Basic, Auto Grow, Auto Advance and Auto Ultra. The price, currency, features, limits and applicable taxes must be checked in the offer and summary before confirming payment. The Customer should resolve any discrepancies before purchasing.

Payments and subscription management are handled by Stripe. Subscriptions renew monthly under the terms presented at purchase; a billing month is not always 30 days. Automatic charges require consent given during payment. Full card details are handled by the payment provider.

Renewal can be cancelled through the available subscription management portal. In case of problems, contact the Service Provider. Non-payment or the end of a trial may restrict features according to the plan status. Removing a payment method does not replace cancelling the subscription.

Price changes apply to future periods and require advance notice to the Customer, allowing cancellation before renewal. Documents relating to Service fees are issued in accordance with applicable law. Refunds and complaint settlements respect the Customer’s mandatory statutory rights.

Workshop data is not intended for public sharing. Using StasiukFlow does not constitute consent to publish the customer database, orders or financial records. Access within the application is linked to the account, company membership and available permissions.

Technical access by the Service Provider and suppliers delivering the Service should be limited to what is necessary to maintain, support and secure the application. This is not a promise that the data is technically inaccessible to the infrastructure operator.

An individual order tracking link allows order information to be read without signing in. Anyone with an active link can view the shared data, including contact information and documents intended for the customer. The link and file addresses must be treated as confidential and shared only with intended recipients.

Files served by the server from a public directory are accessible through a direct URL without signing in. Expiry of an order link does not automatically invalidate the file address. Such an address must not be treated as access requiring authentication.

Enabling notifications or sending a document involves sharing necessary data with the recipient and the provider of the selected channel. The Customer is responsible for the accuracy of recipients and the lawfulness of such sharing.

StasiukFlow is not intended for publicly sharing data with state authorities. Data may nevertheless be disclosed to a competent authority where required by law or a legally binding request, to the extent required by that basis. These Terms do not guarantee the exclusion of authorities’ statutory powers.

The Customer determines the purposes of processing its customers’ and employees’ data. The Service Provider processes it on the Customer’s documented instructions to deliver the Service, subject to statutory obligations. The data includes contact information, vehicles, orders, documents and financial records.

Commissioned processing requires an agreement compliant with Article 28 GDPR. It must specify the duration and scope of processing, confidentiality, safeguards, subprocessors, assistance with individuals’ rights and the controller’s obligations, breach notification without undue delay, audits, and the return or deletion of data. This description does not replace a complete data processing agreement.

Information on the Service Provider’s processing of account and billing data, recipients, retention, transfers outside the EEA and individuals’ rights should be provided in a separate privacy notice. Transfers require a basis compliant with the GDPR.

Questions and complaints should be sent to info@s-flow.online, stating the account email address, a description of the issue and the date it occurred. Do not send passwords, card details or unnecessary data about workshop customers.

The Service Provider responds within 14 calendar days of receiving a complaint. If additional information is needed to clarify the matter, the submitter will be informed. Applicable statutory deadlines and rights remain unaffected.

The Service Provider exercises due care in maintaining and securing the Service. Planned interruptions are announced in advance where possible. These Terms do not establish a guarantee of uninterrupted availability or a separate SLA.

The Customer checks the accuracy of data, documents and calculations before using them. Integrations also depend on the availability and configuration of external services. The parties’ liability is assessed under applicable law; these Terms do not exclude liability that cannot lawfully be excluded.

The Customer may cancel subscription renewal in the payment portal and request termination of the contract or account deletion at the contact address. Merely signing out or stopping use does not cancel the subscription.

Before ending use, download any necessary documents and agree on how the remaining data will be returned. The timing and scope of return or deletion require confirmation, taking legal obligations and the data processing agreement into account. Cancelling renewal does not mean immediate data deletion.

The Service Provider may terminate the contract for an important reason with 30 days’ notice sent to the account email address. Restrictions necessary for security are described in section 3. Settlement of any unused fee takes account of the reason for termination and the Customer’s rights.

Changes may result from changes in law, Service features, billing methods or security requirements. Notice of the content and effective date of changes will be provided on a durable medium, such as email, at least 14 days in advance, unless a shorter period is required by law or the need to address a threat.

The Customer may terminate before the changes take effect. Changes do not apply retroactively or prejudice acquired rights. The contract is governed by Polish law, subject to mandatory provisions protecting the Customer.